Kenworth Top in Customer Satisfaction Poll for Second Year

Kenworth Trucks News

Kenworth Trucks Earn Top Honors Among DriversKenworth Truck Company achieved the highest customer satisfaction ranking among truck owners in the Heavy Duty Dealer Service Segment, according to the J.D. Power and Associates 2012 Heavy Duty Truck Customer Satisfaction Study.

This year’s study results are based on interviews with primary maintainers of one-year-old (model year) Class 8 trucks and include the 2010 EPA certified engines for the first time. Kenworth was well-ranked in the study’s key service categories, which include Dealer Facility, Service Quality, Service Delivery, Service Initiation, and Service Advisor.

Kenworth has received the Heavy Duty Dealer Service award two years in a row and three times in the past four years (2009, 2011, 2012). Overall, Kenworth has received 18 J.D. Power and Associates Heavy Duty customer satisfaction awards since the heavy duty awards began in 2003.

The annual study ranks customer satisfaction by evaluating manufacturer performance. This year’s study results are based on interviews with primary maintainers of one-year-old (model-year) Class 8 trucks. Kenworth was well-ranked in the study’s key service categories, which include Dealer Facility, Service Quality, Service Delivery, Service Initiation, and Service Advisor.

The award marks the second time in three years, and fourth time overall (2005, 2006, 2009 and 2011), that Kenworth has received the Dealer Service award since the heavy duty awards were introduced in 2003. Overall, Kenworth has now received 17 J.D. Power and Associates Heavy Duty customer satisfaction awards. Kenworth is also the current recipient of the 2010 J.D. Power and Associates award for “Highest in Customer Satisfaction for Medium Duty Truck Dealer Service.”*

Kenworth provides excellent customer support through the Kenworth dealer network comprised of 305 locations in the United States and Canada, and through the Kenworth PremierCare Customer Center, which operates 24 hours a day, seven days a week.

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Kenworth Truck Company is the manufacturer of “The World’s Best heavy and medium duty trucks.” Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the only truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.