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Mack Trucks To Utilize QR Codes To Improve Uptime, Reduce Errors


On Monday, Mack Trucks announced that beginning in April, all new Mack trucks will feature Quick Response (QR) codes on all new vehicle door frames.

QR codes are like bar codes.  Once scanned, the codes will supply information about the truck.

The QR codes are being installed to speed up service response times and improve customer uptime.   When the vehicle arrives at the dealership, the QR code will be scanned.  Information about the truck– including the maintenance history, owner’s information,  VIN, etc.– will be displayed.

Mack hopes this process will help eliminate errors that can occur on paper-based service write-ups.

“Uptime is a critical component for the success of our customers,” said John Walsh, Mack vice president of marketing. “Mack developed the QR code process to reduce the amount of time customers need to wait while basic vehicle data is obtained and entered into the system. They need to be spending their valuable time on the job, not at the dealership.”

The service advisor also has the ability to launch required inspections through the mobile device used for the initial scan. This step saves technicians time in completing and accurately documenting inspections and enables the truck to get back on the road faster.

Mack is currently working with dealers to retrofit QR codes on existing MACK trucks.


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