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Pilot Flying J Sued For Excessive Credit Card Holds


Pilot Flying J may be back in court again soon — this time because of a class action lawsuit alleging that the company places credit card holds on customers¬†following fuel purchases.

Credit Card Holds On Truckers Can Be Up To $500

Three Tennessee attorneys filed the suit on Thursday in the¬†Jefferson County and Sevier County circuit courts. The suit says that the credit card hold are excessive — up to $100 for passenger car drivers and as much as $500 for truck drivers — and that the holds keep drivers from using their remaining credit for days.

The suit also claims that Pilot has plenty of opportunity to warn its customers about the practice on a sign or sticker near the fuel pumps, but that they choose not to do so.

Jefferson County resident Laurie Anderson and Sevier County resident Chase Mosely are named as plaintiffs in the lawsuit. Both bought less than $50 worth of fuel but were prevented from using their credit for days because of the holds.

Lawsuit: Pilot’s Credit Card Holds Are Malicious And Deliberate

According to the suit, the excessive credit card holds are deliberately designed to hurt customers: “Pilot’s acts were done wantonly, maliciously, oppressively, deliberately, with intent to defraud, and in reckless disregard of Plaintiff and Class members’ rights and the representation that Pilot made to them, in order to enrich Pilot.”

The lawsuit seeks unspecified damages and asks Pilot to stop using credit card holds on fuel purchases.




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