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Rand McNally says most ELD features are up and running after malfunction


On Monday, the Rand McNally team announced that they were able to correct issues that left their ELD systems impaired since last week.

Last week, a network malfunction caused major disruptions to Rand McNally’s DriverConnect ELD platform, causing the company to recommend that drivers revert to paper logs until the problem could be corrected.

A Rand McNally representative told CDLLife that a systems upgrade caused the issue.

Early Monday morning, Rand McNally says that they were able to bring most features back on line, with the rest expected to be up and running shortly

In an email to CDLLife on Monday, a Rand McNally representative explained:

Shortly after midnight (early morning November 30), Rand McNally’s DriverConnect platform became available and operational for drivers. As a result, drivers using the ELD systems are compliant, able to view, edit, and certify logs as well as provide them in the event of a roadside inspection.

The back-end DriverConnect portal for reports and other back office features should be coming on stream soon, as should the corporate and fleet websites.

The Chicago and Richmond, KY phone system is up and running, as is the Customer Support network. We continue to provide added additional support staff who are reachable via phone or Support Chat. The FMCSA has been kept informed of the progress as well.

Please note: The navigation functionality of our GPS devices was never impacted; those devices continue to work as do other consumer electronics.

We have taken significant steps forward toward restoration and continue to investigate for more insight into the incident and how to prevent future disruption.


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