A freight factoring company used by a number of trucking companies has been out of service for days due to a malware attack, according to a recent statement from the company.
On Wednesday, Fort Worth freight factoring company Apex Capital’s President Chris Bozek issued a formal statement addressing the company’s service outage.
Users have reported problems accessing the Apex Capital services portal since at least Monday.
In the Wednesday statement, Bozek confirmed that the company has experienced a major system outage. He also confirmed that a “malware” attack was to blame for the service disruption.
According to Bozek, the company’s core systems and client databases are intact and the company is working around the clock to restore client access to services.
However, Bozek admits that “this continues to be a slow process.” Apex says that there is currently no estimated time for services to be restored.
Bozek went on to reassure customers that the company is still strong and reachable by email or phone:
It is important to understand that Apex remains financially strong. Our employees continue to work diligently to process invoices and fund our clients. Despite these trying circumstances we are doing our best to provide you with the best service possible. We can still be reached by phone or email, but we are experiencing higher than usual call volumes and email messages, which means our responses might take longer than you’re accustomed to.
At Apex, we strive to provide the best service possible. We know you rely on us to keep your business moving. We take that commitment very seriously and we know that this issue has caused us to fall short of your expectations. We know that this outage has been tough on you, and we are doing everything we can to rectify the situation. We continue to make progress and we look forward to getting back to the level of service you are accustomed to.