FMCSA launches modernized database that truckers can use to report safety violations and fraud
Transportation officials announced the launch of an updated version of the National Consumer Complaint Database (NCCDB) that was promised earlier this year as part of a “Pro-Trucker Package.”
On September 24, 2025, Transportation Secretary Sean Duffy announced the launch of the first phase of the modernized NCCDB, which you can visit here: https://nccdb.fmcsa.dot.gov.
One of the most significant features of the updated NCCDB is that for the first time, users can lodge complaints against property brokers.
Other updates to the database include a streamlined response process to complaints, expanded reporting categories, improved navigational features, and enhanced website functionality.
The NCCDB is an online tool that truck drivers and consumers can use to report violations of Federal Motor Carrier Safety Regulations, including complaints about safety, fraud, and household goods moving company violations.
Truckers can use the database to file complaints against:
- Moving Companies and Brokers
- Bus Companies
- Trucking Companies
- Hazardous Material Shippers
- Cargo Tank Facilities
- Electronic Logging Device Providers
- Medical Review Officers
- Substance Abuse Professionals
- Property Brokers
“This overdue tech upgrade is a win for drivers, carriers, and the driving public,” said Duffy. “The modernized database will make it easier to file complaints, access digital tools, and empower individuals to speak up about unsafe practices. With your support, we will continue to take bad actors of the roads to keep the American people safe.”
Phase one of the NCCDB’s modernization was initially announced as part of the U.S. Department of Transportation’s Pro-Trucker Package rolled out in June. The Pro-Trucker Package is a series of initiatives and regulatory actions meant to improve working conditions for truck drivers and reduce fraud within the trucking industry.
“FMCSA will continue to roll out more improvements in the coming months. Phase two of the modernization effort will introduce additional functionality, performance improvements, and a new name for the database – reflecting FMCSA’s commitment to making this a modern, user-friendly tool for the entire motor carrier industry,” the agency said.