Was your ELD hit by the Microsoft outage? Here’s what FMCSA says you should do.
The Federal Motor Carrier Safety Administration (FMCSA) provided guidance for truckers with an Electronic Logging Device (ELD) affected by the Microsoft outage.
On Friday, July 19, a flawed system update caused a global crash of computers running the Windows operating system, grounding flights and impacting businesses all over the world.
On Friday afternoon, the FMCSA issued guidance for those with an ELD impacted by the outage.
“Are you experiencing a malfunction of your Electronic Logging Device (ELD) as a result of the recent Microsoft application outage? Give your ELD provider a call and remember to use paper logs in accordance with regulations if your device is not functioning properly,” the agency said.
In general when there is an ELD malfunction, FMCSA issues the following guidance:
If an ELD malfunctions, a motor carrier must:
- Correct, repair, replace, or service the malfunctioning ELD within 8 days of discovering the condition or a driver’s notification to the motor carrier, whichever occurs first; and
- Ensure its driver complies with 49 CFR 395.34(a)(2) and (3) by requiring its driver to maintain paper record of duty status (RODS), if the malfunction hinders the accurate recording of the driver’s hours of service data, until the ELD is back in service.
Note: A motor carrier may submit an ELD malfunction extension request to the FMCSA Division Administrator for the State of the motor carrier’s principal place of business. The request must be made within 5 days after the driver notifies the motor carrier of the malfunction, must be signed by the motor carrier, and must include the information required by 49 CFR 395.34(d)(2).